Job Description

Role - Epic Junior Analyst
Location Phoenix, AZ(Remote)

Duration: 1 Years

Note Vendor Must have the EPIC certification/approved and candidates must be on W2


Bridges, ECSM, Clarity, Caboodle, RWB, SlicerDicer
Relevant experience (Yrs): 3-6 Years


Requirement: Active Epic certification mandatory


Job Summary: The Epic Junior Analyst is responsible for providing support in the implementation, optimization, and day-to-day operation of Epic's EHR Solution. This role involves assisting in system configuration, troubleshooting issues, and working closely with healthcare providers to ensure the effective use of the Epic platform.


Module Expertise: Demonstrate in-depth expertise in Epic's clinical modules- Ambulatory, ClinDoc, ASAP, Orders, MyChart, Optime-Anesthesia. More than 1 certifications or experience in multiple modules are preferred. Add on certifications in any of the following modules- EClink, Bugsy, HealthyPlanet, Stork, Care EveryWhere, Haiku, Canto



Roles and Responsibilities:


System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows. Proficiency in Configuration tools within Epic.


Monitor and resolve issues through incident management and service requests in ticketing systems.


User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.


Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices. Implement quality control measures to verify the accuracy of data.


Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement. Work towards streamlining and optimizing Epic processes.


Documentation: Maintain documentation of system configurations, changes, and issue resolutions. Ensure that documentation is readily available for reference and audits.


Training: Provide training to clinical staff and end-users on how to effectively use the Epic system. Create training materials and conduct training sessions.


Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.


Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).


Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.


Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.


Provide on-call or after-hours support during major events, as needed.


Participate in upgrades, regression testing, and monthly releases.



Qualifications:


Active Epic certification in at least one module is mandatory


Technical bachelor's degree or a degree in healthcare informatics, healthcare administration, or a related field.


Basic understanding of clinical workflows and healthcare operations.


Strong communication and interpersonal skills.


Problem-solving and analytical abilities.


Eagerness to learn and adapt to new technologies and EHR platforms.


Knowledge of healthcare regulations and compliance, including HIPAA.


Customer service orientation and a willingness to work closely with clinical staff.

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