Respond promptly to customer inquiries via phone, email, chat, or social media.
Manage and resolve customer complaints or issues in a professional and timely manner.
Provide information about products, services, billing, and company policies.
Process orders, forms, applications, and requests accurately.
Maintain detailed and accurate customer records in the company’s CRM system.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure their issues are fully resolved.
Collaborate with internal teams (sales, billing, technical support) to enhance customer satisfaction.
Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction scores.
Uphold company values and maintain a positive, empathetic, and professional attitude toward customers.
High school diploma or equivalent (associate’s or bachelor’s degree preferred).
Proven experience in customer service or a related field
Strong verbal and written communication skills.
Excellent listening and problem-solving abilities.
Computer proficiency, including Microsoft Office and CRM systems (e.g., Salesforce, Zendesk, or HubSpot).
Ability to multitask in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Salary/Compensation: $19.00 - $24.00 per hour
recblid 45fc7gayaa1mvvbu834qwyguy7198g Maryland Community Connection...Friday, 7:00 AM 3:00 PM | No overtime Focus on maintaining sustainability and cleaning the Earth Comprehensive health benefits... ...waste stream sampling and profiling. This position is an entry level role, but many of our leaders started in this job!With...
...Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development Massage Therapist Vogue Beauty Studio (Virginia Beach, VA) Join Our Team at Vogue Beauty Studio! Vogue Beauty Studio is a modern, high-end...
...remote, part-time work. The hours are flexible and no previous experience is needed. Participants will have the option to choose... ...beverages) Entertainment (About TV, movies or video games) Social Media (the use of different social media platforms) Financial (Banking...
...efficient as possible for our agents from start to finish. As a case manager, you will execute professionalism while providing top notch... ...a much-needed position. Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest...
...Adventures by Disney trips across the globe. If you speak fluent Japanese and English, are comfortable working from home on a computer,... ...offering new products and services. Complete all required Company trainings and compliance courses. Occasionally support...