Job Description

Role summary

As a Solutions Architect, you are the technical design authority across preand postsales. You own the technical win, produce productionready reference architectures, lead deep dives and security reviews, and guide Forward Deployed Engineers through the build path from POC to launch. This is a customer facing forwarddeployed technical role: you prototype fast, validate with data, and make complex systems legible to executives and technical nontechnical buyers.

What youll do

• Own architecture & validation for complex opportunities: grounding strategies (search/RAG/connectors), action frameworks, data contracts, identity, observability, and SLAs.

• Design productionlike POCs: Guide POC definition for the most complex customers including defining success criteria, eval methodology, test plans, and quality metricsrun the daily tuning loop with PgM/SE partners.

• Handson prototyping: Build reference integrations using the Maven platform, unblock edge cases.

• Author reusable artifacts: Reference architectures, solution briefs, and demo baselines that raise team throughput.

• Lead Execlevel technical deep drives: lead architecture and roadmap sessions; crisply explain tradeoffs to technical and nontechnical audiences.
  

What makes you a fit

• 7+ years in Solutions Architecture/Applied Engineering for enterprise SaaS or ML/LLM products.

• Strong system design: microservices/eventing, REST/GraphQL, data modeling,

• LLM/AI familiarity: RAG, tool use/functioncalling, prompt & retrieval evaluation, safety guardrails.

• Practical coding (JS/Node/TypeScript or Python) and integration experience (APIs, webhooks, ETL/iPaaS).

• Excellent writing, diagrams, and executive presence

• Bonus: CX/Support stack (Zendesk/Salesforce), analytics, contact center/telephony, and regulated data environments.
  

What We Offer:

• High Impact in the cuttingedge field: Be at the vanguard of AI innovation.

• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers

• We are datadriven

• Be entrepreneurial

• Strive to be better, together

MavenAGI is an equalopportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.

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