Information Technology Support Analyst (Grand Rapids) Job at Nmble Hiring Solutions, Grand Rapids, MI

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  • Nmble Hiring Solutions
  • Grand Rapids, MI

Job Description

Were seeking a Contract IT Support Analyst based in Grand Rapids, Michigan , to provide day-to-day technical support for our users and systems. This role is ideal for a hands-on, customer-focused professional who enjoys problem-solving and ensuring seamless IT operations.

Responsibilities

  • Provide first and second-level technical support to end users (hardware, software, and network issues).
  • Install, configure, and maintain desktops, laptops, printers, and peripherals.
  • Troubleshoot issues related to Windows and macOS environments.
  • Manage user accounts, permissions, and access control through Active Directory and Microsoft 365.
  • Support software rollouts, updates, and inventory documentation.
  • Collaborate with internal IT teams to escalate and resolve complex issues.

Qualifications

  • 24 years of IT support or helpdesk experience.
  • Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals.
  • Familiarity with ticketing systems (e.g., Jira, Zendesk, or ServiceNow).
  • Excellent communication and problem-solving skills.
  • Ability to work independently in a fast-paced environment.

No C2C.

Job Tags

Contract work, Part time,

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