Job Description

We are looking for an experienced, driven, and dynamic General Manager to lead the daily operations and overall business management of our boutique inn. The ideal candidate will bring a passion for hospitality, a commitment to high standards of service, and a deep understanding of boutique hotel management. You will be responsible for maintaining profitability, ensuring guest satisfaction, managing a dedicated team, and preserving the unique character of the hotel and brand. Responsibilities:

• Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Lead, manage, and inspire a small team of staff, ensuring a culture of professionalism, positivity, and high standards.
• Develop and implement strategies to maximize guest satisfaction, room occupancy, and profitability.
• Monitor and control budgets, revenue, and expenses, ensuring financial targets are met for Ownership.
• Ensure compliance with all health and safety regulations and industry standards.
• Maintain relationships with vendors, suppliers, and the local community.
• Foster an atmosphere of personalized, boutique-level service, ensuring guests have a memorable experience.
• Handle guest feedback, complaints, and special requests with a personalized touch.
• Monitor performance and train staff to maintain exceptional service standards.
• Work closely with the Management company and, at times, ownership to create marketing strategies, plan events, and execute business growth initiatives.

Qualifications:

• Proven experience (5+ years) in hospitality management, preferably in a boutique or luxury hotel setting.
• Strong leadership skills with the ability to inspire and manage a diverse team.
• Excellent communication, organizational, and problem-solving skills.
• Solid financial acumen with experience in budgeting, forecasting, and expense management.
• A passion for delivering outstanding customer service and creating personalized guest experiences.
• Knowledge of the local New England market is a plus.
• Familiarity with property management systems (PMS), hotel booking platforms, and guest management tools.
• Ability to work flexible hours, including weekends and holidays.

About Company: Why Work With Us? Topside Inn offers stunning ocean views, beautifully designed spaces, and an inviting atmosphere that keeps guests coming back. Our team is dedicated to providing top-notch hospitality in a supportive and engaging work environment. Located within walking distance of Boothbay Harbor’s top attractions, we offer an incredible opportunity to work in one of Midcoast Maine’s most scenic locations. Ready to apply? Visit Topside Inn to learn more about us!

Job Tags

Local area, Flexible hours,

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