Job Description

Application Support Specialist (Onsite Nashville, TN | Contract until March 2028)

Location: Nashville, Tennessee (Onsite)

Contract Duration: Through March 2028

We are seeking a detail-oriented Application Support Specialist to provide hands-on system and user support for critical business applications, including LARS and Zendesk .

The ideal candidate will be experienced in troubleshooting system issues, managing configuration changes, and ensuring smooth day-to-day operations across multiple support platforms.

Key Responsibilities

• Application-Level Support: Maintain and configure LARS and Zendesk applications to ensure optimal performance and user accessibility.
• Ticket Resolution: Respond to and resolve system-related tickets such as password resets, workflow changes, and access issues.
• Configuration Management: Manage user permissions, workflows, and automations within supported applications.
• Documentation: Record configuration updates, resolutions, and system changes in ServiceNow and SharePoint for full traceability.
• Cross-Functional Collaboration: Partner with coordinators, trainers, QA testers, and requestors to resolve issues and support new process implementations.

Required Skills & Experience

• 25 years of experience in application or technical support , preferably within enterprise environments.
• Hands-on experience with Zendesk , ServiceNow , or similar ticketing systems.
• Strong understanding of workflow configuration, access management , and basic automation principles.
• Excellent documentation and communication skills.
• Ability to troubleshoot issues efficiently and collaborate effectively in a team-oriented setting.

Preferred Qualifications

• Experience supporting LARS or comparable licensing/regulatory applications.
• Familiarity with SharePoint documentation and record-keeping processes.
• Background in working with government, education, or compliance-based systems.

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