Job Description

Job Description

Job Description

Administrative Assistant

Exempt Status: Non-Exempt

Position Status: Part Time M-W

EEOC: 5 – Administrative Support Workers

Department: G&A

Company Description:

Reunion Tower is a 560 ft (171 m) observation tower and one of the most recognizable landmarks in Dallas, Texas. A visit to Reunion Tower isn’t just about seeing what’s below from hundreds of feet in the air, it’s about expanding your horizons. The GeO-Deck, our indoor/outdoor observation deck with interactive features and a breathtaking, 360-degree view of Dallas has something for everyone – the foodies, the fashionistas, adventure seekers or sightseers.

Location: Dallas, Texas

Reunion Tower is one of the city’s most recognizable landmarks. Attached to the Hyatt Regency Hotel, and adjacent to popular entertainment districts, sports arenas, shopping meccas, business headquarters and the Dallas Convention Center. Reunion Tower is an experience for locals or out of town visitors.

We offer:

• Competitive Compensation
• Comprehensive, low-cost health, dental and vision insurance for you and you’re your family with domestic partner eligibility
• Company-sponsored retirement plan-401(k) program
• Life and Disability Insurance

• Flexible Spending Accounts
• Employee Assistance Program
• Paid Time Off
• Discounted Hotel Rates
• Promotional Opportunities
• Rewards & Recognition
• Free Shift Meal
• Free Shift Parking

Job Summary:
The Administrative Assistant will aid office staff and visitors by handling various office tasks, offering professional assistance via phone, mail, and e-mail, and maintaining a positive and helpful presence in the workplace. This role is responsible for reception duties including answering and directing phone calls, maintaining a company contact list, and supporting office operations. The position reports to the Director of Communications and collaborates closely with the Office Manager/Executive Assistant to ensure the efficiency of office functions.

Responsibilities and Duties:

• Phone & Visitor Management:
• Answer all phones with a positive, professional attitude, providing clear and accurate information.
• Return phone messages promptly and professionally.
• Greet and announce visitors as they arrive, ensuring a welcoming environment.
• Office Operations:
• Maintain a clean, secure, and well-organized workspace.
• Coordinate meeting room schedules and assist with related tasks.
• Maintain the office bulletin board and update it as required.
• Administrative Support:
• Handle incoming emails from Info@reuniontower.com, ensuring timely responses and follow-ups.
• Review and manage donation requests/reports, ensuring timely responses.
• Distribute birthday/anniversary cards monthly and assist in planning celebrations.
• Gather office supplies for monthly orders and assist the Executive Assistant/Office Manager with culture/admin projects.
• Support the planning and execution of employee recognition events.
• Take minutes for meetings as needed.
• Brand Representation:
• Serve as a positive brand ambassador for RTOC, always maintaining a professional and engaging presence.
• Additional Duties:
• Any other tasks as assigned by management.

Specific Job Knowledge, Skills, and Abilities:

• Communication Skills:
• Strong understanding of the English language, including grammar, spelling, and composition rules.
• Ability to convey information clearly, both verbally and in writing, and engage effectively with internal and external stakeholders.
• Customer Service:
• Demonstrated ability to meet customer needs and ensure high levels of satisfaction.
• Proactive in helping others and solving problems as they arise.
• Administrative & Management Skills:
• Familiar with business principles such as resource allocation, strategic planning, and management coordination.
• Ability to coordinate tasks and manage time effectively.
• Critical Thinking & Problem Solving:
• Ability to identify potential issues and provide logical, effective solutions.
• Skills in using critical thinking to approach tasks and challenges.
• Service Orientation:
• Actively looking for ways to assist people and improve service quality.

Physical Demands:

• Movement and Dexterity:
• Ability to perform tasks such as stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, and grasping.
• Ability to perform repetitive motions and handle light physical tasks regularly.
• Environmental Factors:
• The position is primarily indoors with protection from weather conditions but may experience temperature fluctuations.

Qualification Standards:

• Schedule Flexibility:
• Willingness to work flexible hours, including evenings, weekends, and holidays, to accommodate business demands and events.
• Experience & Skills:
• 1-3 years of relevant experience in a professional environment, preferably within hospitality or office management.
• Highly skilled in MS Office and other presentation programs.
• Great verbal and written communication skills, grammar skills, strong organizational, analytical and interpersonal skills.
• Education & Certifications:
• High school diploma or equivalent required. Bachelor’s degree preferred.
• Texas Alcoholic Beverage Certification (TABC) preferred or ability to be obtained.
• Certified Tourism Ambassador (CTA) and CPR certifications preferred, or ability to be obtained if provided by the company.
• A valid driver’s license is required.

The Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:

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